Taco Bell employee refuses to help client who doesn’t speak Spanish

Miami Herald – by Mario J Penton

A video of an argument with a Taco Bell employee in Hialeah has unleashed a wave of indignation on social media.

The incident happened on Wednesday night, when Alexandria Montgomery was trying to place an order — in English — at a Taco Bell drive thru window at 785 East Ninth St. The employee refused to take her order because she wasn’t speaking Spanish. 

In the video, which was posted Thursday night, Montgomery asked the annoyed woman, “Do you have a manager here?”

“She is in her house sleeping,” the employee replied in Spanish in a dismissive tone. There was no one else to take the order, the employee claimed.

“Honey, I have a car behind you,” the employee says in Spanish and closes the window.

“Can you move please? I have an order behind you. There is no one who speaks English,” the woman tells Montgomery in the video and threatens to call the police.

“This is Hialeah, I’m sorry,” she said in Spanish.

Two other Taco Bell workers approached the drive thru window when they heard the altercation, but apparently they did not try to help the client.

“No more, papi,” the clerk said in Spanish to a man who was in the car with Montgomery and was trying to argue that they were in the United States.

Finally, they had to leave without making an order.

“This incident happened Wednesday night around 10:30 p.m. I contacted the manager and after explaining to her what happened all she did was apologize and say thank you and the call was disconnected,” Montgomery told el Nuevo Herald.

Taco Bell Corp. told el Nuevo Herald that “this does not meet our customer service expectations.”

“We have worked quickly to resolve with the customer to ensure this doesn’t happen again,” a spokesperson said.

In an update Montgomery made hours later, she added that “Luisa,” as the Taco Bell employee identified herself, had been fired and that it was not even her real name.

In a later statement, Taco Bell confirmed: “This individual no longer works for the brand.”

In addition to that, Montgomery told NBC6 that the chain offered her a $100 gift card in response to the incident.

“A gift card is not gonna just solve the problem, it’s not gonna give me justice,” she said. “Don’t try to like sweep it under the rug.”

Comments on Facebook were mostly supportive of Montgomery, who described the incident as “racist.”

“Hialeah is still part of Florida and, as far as I remember, correct me if I’m wrong, Florida is part of the UNITED STATES OF AMERICA, it’s a country where English is the language we speak. This is a shame for the Hispanic / Latino community,“ commented a Facebook user.

“Wow, if Latinos do not speak English we try to understand each other. Money is money. I have attended deaf people, Chinese, Mexicans, Americans, the important thing is to be treated with respect,” wrote another user — in Spanish.

Hialeah is considered the city with the largest Hispanic population in the United States.

About 89 percent of its residents speak Spanish as their first or second language and more than 94 percent consider themselves Hispanic or Latino, according to the 2010 census.


9 thoughts on “Taco Bell employee refuses to help client who doesn’t speak Spanish

  1. Which is why I am boycotting KFC…in Fort Stockton along I-10 we once ordered their fried chicken (they are affiliated with Taco Bell, in same building), and ordered 16 pieces, crispy, legs and thighs. What we got was wings and breasts, original, and 14 PIECES! I paid for 16 pieces and got 14! All staff spoke Spanish as well as English. BTW, we only eat Church’s Fried Chicken once a month or less, and it is the only “junk food” we eat–we try to eat organic as much as possible and if we can afford it. Organic meat especially is expensive. Love raw milk which we get from local ranchers.

  2. Occupation with cojones.

    This should result in a national boycott. But noooooooo, we keep showin’ up and ordering their garbage.

    It enrages. Rage, an emotion not easily managed, needing an outlet.

    What if it was myself at the window being refused service. I’d have to live the oath of infringement, recognize it for what it is, and deal with the tyranny. I’d have to because this is getting to hard to take. Every day up a notch. Deep breaths ain’t cuttin’ it.

    A grandmother in 2018, called on to be ruthless in order to survive and help leave a legacy of freedom-restored for her progeny. Few understand the challenge. Still, grandmothers do what they must.

    🙁 🙁 🙁 🙁 🙁 !!!!!


  3. Great….

    What’z next…

    I gotta speak fkng chi knees at Panda Express to get some goddamint food so I don’t go into diabetic shock. ?

    Or even worse…

    You have to speak english with a southern drawl at KFC.

    Or the Mexicans working there won’t serve you fried chicken.

    Plus you have to be white wearing a colonel’s outfit.

  4. This isn’t new. Hialeah has been a third-world shithole for decades! I’m nearly 60, and in my life I don’t ever recall speaking English in Hialeah. What the hell were these folks doing in THAT part of Miami at night? Lucky to be alive…idiots.

    1. It’s still an atrocity to me. Like “Nation-Within-A-Nation” and without the consent of American Nationals, unless you count quite consent, or consent by default.

      I find this a very big deal, like Hialeah is the prototype for what’s to come in more cities across the nation. It should be halted in its tracks, even if they’ve gotten away with this for decades. It is now coming to light and making more aware of it, so maybe that’s a positive sign. You knew, Bud, but I had no idea. I certainly would have made a big fuss about it.


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