TWITTER EXECUTIVES HAVE claimed for years that the company makes concerted efforts to detect and thwart government-backed covert propaganda campaigns on its platform.
Behind the scenes, however, the social networking giant provided direct approval and internal protection to the U.S. military’s network of social media accounts and online personas, whitelisting a batch of accounts at the request of the government. The Pentagon has used this network, which includes U.S. government-generated news portals and memes, in an effort to shape opinion in Yemen, Syria, Iraq, Kuwait, and beyond.
The accounts in question started out openly affiliated with the U.S. government. But then the Pentagon appeared to shift tactics and began concealing its affiliation with some of these accounts — a move toward the type of intentional platform manipulation that Twitter has publicly opposed. Though Twitter executives maintained awareness of the accounts, they did not shut them down, but let them remain active for years. Some remain active.
The revelations are buried in the archives of Twitter’s emails and internal tools, to which The Intercept was granted access for a brief period last week alongside a handful of other writers and reporters. Following Elon Musk’s purchase of Twitter, the billionaire starting giving access to company documents, saying in a Twitter Space that “the general idea is to surface anything bad Twitter has done in the past.” The files, which included records generated under Musk’s ownership, provide unprecedented, if incomplete, insight into decision-making within a major social media company.
Twitter did not provide unfettered access to company information; rather, for three days last week, they allowed me to make requests without restriction that were then fulfilled on my behalf by an attorney, meaning that the search results may not have been exhaustive. I did not agree to any conditions governing the use of the documents, and I made efforts to authenticate and contextualize the documents through further reporting. The redactions in the embedded documents in this story were done by The Intercept to protect privacy, not Twitter.
THE DIRECT ASSISTANCE Twitter provided to the Pentagon goes back at least five years.
On July 26, 2017, Nathaniel Kahler, at the time an official working with U.S. Central Command — also known as CENTCOM, a division of the Defense Department — emailed a Twitter representative with the company’s public policy team, with a request to approve the verification of one account and “whitelist” a list of Arab-language accounts “we use to amplify certain messages.”
“We’ve got some accounts that are not indexing on hashtags — perhaps they were flagged as bots,” wrote Kahler. “A few of these had built a real following and we hope to salvage.” Kahler added that he was happy to provide more paperwork from his office or SOCOM, the acronym for the U.S. Special Operations Command.
Read the rest here: https://theintercept.com/2022/12/20/twitter-dod-us-military-accounts/