CHICAGO (AP) — After people were horrified by video of a passenger getting dragged off a full United Express flight by airport police, the head of United’s parent company said the airline was reaching out to the man to “resolve this situation.”
Hours later on Monday, his tone turned defensive. He described the man as “disruptive and belligerent.” By Tuesday afternoon, almost two days after the Sunday evening confrontation in Chicago, CEO Oscar Munoz issued his most contrite apology yet as details emerged about the man seen on cellphone videos recorded by other passengers at O’Hare Airport. Continue reading “United pledges to review policies on removal of passengers”