MSU suggests employees avoid saying ‘I apologize,’ ‘no problem,’ ‘sir,’ ‘ma’am’

Campus Reform – by Sergei Kelley

Michigan State University informed student employees to refrain from using terms like “I apologize” and “no problem” and addressing customers with gender-specific “sir or ma’am,” in a mandatory August training.

MSU Service Center employees witnessed an hour-long “Inclusive & Culturally Sensitive Service to Residents & Guests” presentation during their mandatory fall training, covering everything from identity wheels and utilizing pronouns to misgendering. 

MSU Facilities Manager Sheena Ballbach claimed during her presentation that saying “no problem” could be a trigger.

“Raise your hand if you’ve ever said ‘no problem,’” Ballbach told the employees. “Did you ever think that was a trigger? I say this all the time and never thought that this could be a trigger word. But if I’m saying ‘no problem,’ that’s leading a customer to believe that they could be a problem or they could be an inconvenience to you and we’re just assuring them that they’re not.”

“I don’t know” and “you should have done this” were also examples of triggers. Ballbach displayed a list of triggers, paired with “calmers,” or statements MSU employees should say instead.

Read the rest here: https://www.campusreform.org/?ID=13585

3 thoughts on “MSU suggests employees avoid saying ‘I apologize,’ ‘no problem,’ ‘sir,’ ‘ma’am’

  1. Just when I think the insanity couldn’t get any more bizarre or ridiculous, I see an article like this one. Seeing the peoples’ Bill of Rights being trampled on triggers me, why don’t they ban that?!?

    1. It seems as if anyone can say anything triggers anything and trigger anyone by accusations of triggering. I am just glad I live in an area where I don’t have to deal with this–but there are property owners living in big city areas that, if they moved out here, could change the situation.

  2. “Michigan State University informed student employees to refrain from using terms like “I apologize” and “no problem”…”

    The first IS a problem , for me.

    I don’t apologize for sh#t… I mean what I say, and say what I mean.

    As for the second?

    No problem.

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