Epic TimesA couple in Spokane, Washington got a bill after having an argument with a customer service representative from cable and internet provider Comcast – and on the bill that Ricardo and Lisa Brown received, his name appeared as “A**hole Brown.” Epic Fail!
Here’s a close up of the bill:
When Lisa Brown tried to get the profanity removed, she also met with resistance.
EpicFail of the Day: GoDaddy Abandons Super Bowl Ad
Comcast’s vice president of communications for the Washington region, Steve Kipp, made the following statement:
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change…We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
The Browns have received a two year refund from Comcast.
TRENDING ON EPICTIMES: While chickens get more living space, Al Gore wants you to have less
Read Comcast corporate’s has extended statement on the matter…
Here’s Comcast corporate’s has extended statement on the matter…
It’s a privilege to have customers use our products and to have them invite us into their homes. Each and every customer deserves to be treated with respect, and in a recent situation with a customer in Spokane that clearly didn’t happen.
We have apologized to our customer for this unacceptable situation and addressed it directly with the employee who will no longer be working on behalf of Comcast. We’re also looking at a number of technical solutions that would prevent it from happening moving forward.
We took this opportunity to reinforce with each employee just how important respect is to our culture. In every interaction we have with a customer, we need to show them respect, patience, and enthusiasm to provide them with an excellent experience.
The culture of a company is the collective habits of its people – we have great people at Comcast and we need to treat customers with the respect they deserve. Respect is not just how we speak with customers, but also respect for their time and making it much easier for them to interact with us … whether it’s solving a problem, ordering service or simply asking a question.
We’re working hard to transform the customer experience and all of our employees play an important role in making that happen. We’ll take every opportunity to learn from our mistakes and fix issues to make their experience better.
Good response or corporate BS?
http://www.epictimes.com/2015/01/comcast-changes-customers-to-ahole-on-bill
It says the customers “invites [comcast] into their homes”?
Like a vampire, it needs to be invited.
The past few weeks Comcast has been checking their residential wifi infiltration plus tracking smart phone users. How do I know? They’ve been interrupting internet service once a week, and phone calls to their number have been advising their monopolized customers to use these specific other means. The last call I made during an outage, the customer service rep spoke English with a Russian accent; it was quite a strange conversion which was terminated by the Russian with a fast busy signal. I couldn’t make this stuff up if I tried.
Oh, and by the way, I’ve turned it around and changed Comcast’s customer service name to A**hole.
“The Browns have received a two year refund from Comcast.”
and that lets Comcast off the hook for any possible lawsuits regarding this matter. As soon as you accept any payment from someone who has injured you, you’ve been compensated. Case closed.
Hi Jolly Roger,
My thought exactly!
They should have refused any “refund”, and brought suit.
An out-of-court settlement probably would have netted them $100,000 plus.
They got what?,.. maybe $2,400 back???
These stupid people took pennies on the dollar,.. plus in a lawsuit (in the commie court system),.. I would have also insisted: 1) That employee get fired, & 2) Comcast MUST institute a training program for ALL employees to avoid this happeneing again (This is like when a court orders YOU to have to take “Anger Management” course!)
Yeah,.. these people had comcast over a barrel,… and let them get off easy,…. idiots.
JD – US Marines – The commie court system actually cares little about who it feeds on,… even when its one of its fellow commies, so these people probably would have faired well in a lawsuit.
.