Nearly five years after a Utah couple cancelled a transaction with a company called KlearGear.com, the web company has slapped them with a hefty fine in retaliation for a negative online review, damaging their credit rating.
John Palmer told CNN that in 2008 he cancelled a gift order meant for his wife Jen because it was never delivered. Frustrated by the customer service, or lack thereof, the Palmers explained their situation in a post on Ripoff Review, a complaint site where dejected customers warn others to stay away from certain companies. Continue reading “Utah couple hit with $3,500 fine for leaving negative online company review”